When you're faced with a chip or crack in your auto glass, of course you want the necessary repair or replacement done as quickly as possible so you can get on with your life. At the same time, you don't want to trust just anybody with your auto glass replacement or repair. Specifically, there are a few questions you'll want to ask any company before you hire them for the job.
What's Your "Safe Drive Away" Time?
If you're having a chip or crack in your auto glass repaired using a special bonding resin, make sure you find out ahead of time what the "safe drive away" time for their resin is. This is the amount of time you should wait for the resin to set before you can safely drive your vehicle again. To avoid wasting too much of your own time, look for a company that uses a bonding repair resin with a drive away time of under an hour.
Do You Work Around Clients' Schedules?
Sometimes, it's hard to find the time in your busy schedule to bring your car into a glass repair shop for service. This is where it can be helpful to find a company that will work around your busy schedule in order to earn your business. Specifically, consider looking for a company that offers mobile glass repair and replacement; this way, you can have your repair done in your work parking lot or even in your own driveway.
Will You Deal Directly With Insurance Companies?
If you have comprehensive coverage, there's a good chance your auto glass repair or replacement will be covered by your insurance company. However, not all auto glass services will work with your insurance; instead, they may bill you and leave you to track down reimbursement from your insurance company. Save yourself the hassle by finding an auto glass service that will work directly with your insurance company to bill them directly.
For Replacement, Do You Use OEM Glass?
Finally, if you're in a situation where your auto glass needs to be completely replaced, make sure that the auto glass service you hire uses OEM glass that comes directly from your automobile manufacturer. Some glass shops may try to cut corners and save themselves money by using aftermarket glass, which can detract from the value of your vehicle and may not be as durable as OEM glass as well.